Frequently asked questions

The questions that come up most often when new clients get in touch, covering how the rounds work, what we cover across Suffolk, pricing, insurance, hedges, ponds and the small details that matter.
If you have a question that is not on the list, get in touch and we will answer it directly.

Book a visit
What areas do you cover across Suffolk?
How much does a regular Garden Care round cost?
Are you insured?
Do you provide quotes in writing?
Do you bring your own tools and equipment?
What if I want to add or change services partway through the year?
How often should my hedges be cut?
Do you cut tall hedges and trees?
When is the best time to clean a pond?
Can you restore a garden that has been neglected for years?
Do you offer one off visits or only regular rounds?
Will the same person look after my garden every visit?
Do you take green waste away?
How quickly do you respond to enquiries?
Do you work in winter?
What size of garden do you take on?
When is the best time to cut a hedge for nesting birds?
Do you do pond cleaning for koi ponds?
Do you treat ponds with chemicals?
Will you work alongside other contractors?

Arrange a Visit

Enquiries are read in person and replied to within a day or two. A few lines about the garden, the kind of work you have in mind and roughly where you are in Suffolk is all we need to start. Where it makes sense, we will arrange a quiet visit to look round the garden and talk it through.